7/12/12

The Support Team

Christmas in July (Part 6)



The owner of S and Company had decided to go full speed ahead with a Christmas in July initiative.  The meeting with The Managers went very well and actually created goals a bit beyond the ones he had in mind.  Everyone seemed to be on board and the coaching/accountability meetings would give him a lot of insight, opportunity to work directly with the managers and really gave him a chance to feel the pulse of business that seemed to get lost in the corporate offices.

He had turned the tables so that the producers were participating in helping their managers achieve their goals and really contributing to the growth of the producers and the company.  The representative team loved having a role and the buzz that had been created throughout the company could be heard just about everywhere.

The group remaining that he really needed to bring on board was the support team.  This team included everyone who was a part of the company supporting the business but not a producer or manager.  Basically, these were all of the people who kept the wheels on the bus going round - front desk, administrative, IT, marketing, accounting as well as the corporate leadership team.  The corporate leadership team and the departmental managers had been in the manager’s meeting, mostly on the sidelines. 

As he thought about the group, excepting most of those on the corporate leadership team, these people were task oriented, well trained in their area but with little connection in terms of either role or tasks with most of the company.   Some had little interaction or communication with producers and managers other than something related to one of their tasks.  They knew how to keep the wheels on the bus but did not know how their job impacted the speed and/or destination of the bus.  Their training and orientation included a few words about the importance of their job to the company but nothing that made them a part of the team.   They were important to the success of the goals and initiatives, but it was difficult for them to see when focused on tasks.

He decided that first he and the corporate leadership team, with the divisional managers, had to make sure that they saw why their job was so important and what it would impact if they were backlogged or for some other reason became a bottleneck.  They also had to understand the impact of their communications when talking to managers or producers.  Finally, they needed to understand what they could do to help build opportunities and revenue in the company. 

The decision was made to set aside a portion of the net profit that exceeded the year end objective as a bonus pool specifically for this group.  He then decided to feature one or two a week with a brief bio and personal statement on the company Intranet to introduce each as more than a person others saw coming and going.  A part of this was to be written by them as a short "here is what I do".  Each of these jobs became a part of a puzzle in which the picture, when completed, showed everyone as a puzzle piece connected to others.  

The departmental managers were tasked to come up with a method of distribution for the bonuses which would require participation, recognition of extra effort and reaching out to be a team player.    Word spread that they would be included in the Christmas in July initiative, even before the bonus plan was finalized.  There was a noticeable difference in energy, more smiles and seeking information to learn what they could do to help achieve the goals.  Unexpectedly, one of the first things that happened voluntarily was that they asked about the vacation schedule so that they could help by providing cross coverage.

The distribution plan was modeled on the concept of "catch me doing something right".  An online system was set up on the company Intranet to collect responses.  The departmental managers also decided that there needed to be interim awards and recognition.  Each person who was recognized on the Intranet each month was put in a drawing for lunch with the boss.

It was beginning to look like things were really coming together for the Christmas in July initiative.  The next step was to take a strategic look at how to leverage the market. 


11 comments:

oakleyses said...

prada outlet, kate spade outlet online, coach outlet, burberry outlet online, longchamp outlet, longchamp outlet online, nike outlet, jordan shoes, ray ban outlet, oakley vault, tiffany jewelry, louis vuitton outlet, tiffany and co jewelry, ray ban sunglasses, gucci handbags, christian louboutin, michael kors outlet store, longchamp handbags, christian louboutin shoes, polo ralph lauren outlet, nike air max, coach outlet store online, michael kors outlet online, louis vuitton outlet online, prada handbags, louis vuitton handbags, coach outlet, tory burch outlet online, michael kors outlet online, louis vuitton, chanel handbags, true religion, cheap oakley sunglasses, louis vuitton outlet, michael kors outlet online, red bottom shoes, michael kors handbags, nike free, christian louboutin outlet, michael kors outlet, polo ralph lauren, kate spade outlet, coach purses, nike air max, burberry outlet online, true religion outlet, oakley sunglasses

oakleyses said...

ralph lauren pas cher, air max pas cher, hermes pas cher, longchamp, ralph lauren, longchamp pas cher, louis vuitton uk, ray ban pas cher, nike air max, nike roshe, vans pas cher, nike free pas cher, sac michael kors, scarpe hogan, hollister, abercrombie and fitch, converse pas cher, lacoste pas cher, sac vanessa bruno, nike roshe run, burberry pas cher, chaussure louboutin, north face pas cher, true religion outlet, air jordan, north face, louis vuitton, louis vuitton pas cher, mulberry, timberland, nike air max, oakley pas cher, hollister, tn pas cher, ray ban uk, nike blazer pas cher, guess pas cher, nike air force, lululemon, air max, true religion jeans, michael kors uk, barbour, new balance pas cher, michael kors canada, sac louis vuitton, nike free

oakleyses said...

north face jackets, reebok shoes, ugg, nike huarache, uggs on sale, ugg soldes, celine handbags, north face jackets, giuseppe zanotti, marc jacobs outlet, ugg outlet, uggs outlet, replica watches, birkin bag, bottega veneta, ghd, vans outlet, soccer jerseys, babyliss, canada goose outlet, mont blanc pens, asics shoes, insanity workout, canada goose outlet, canada goose outlet, nike trainers, nike roshe, ugg boots, lululemon outlet, canada goose, longchamp, soccer shoes, ferragamo shoes, chi flat iron, mac cosmetics, wedding dresses, ugg boots clearance, valentino shoes, instyler ionic styler, jimmy choo shoes, herve leger, nfl jerseys, beats headphones, abercrombie and fitch, mcm handbags, hollister, new balance outlet, uggs outlet, p90x workout

oakleyses said...

nike air max, montre femme, vans, hollister clothing, toms outlet, canada goose, swarovski jewelry, moncler, iphone 6 case, pandora charms, canada goose, gucci, uggs canada, ray ban, moncler, timberland shoes, karen millen, thomas sabo uk, converse, pandora uk, converse shoes, parajumpers outlet, lancel, moncler, coach outlet, moncler outlet, louboutin, moncler, supra shoes, ugg, links of london uk, baseball bats, moncler, oakley, louis vuitton canada, air max, pandora jewelry, hollister canada, swarovski uk, hollister, juicy couture outlet, juicy couture outlet, moncler outlet, replica watches, ralph lauren, wedding dress, canada goose pas cher, canada goose

mao qiuyun said...

4
kate spade outlet
toms outlet
adidas wings
burberry outlet online
puma sneakers
tory burch flats
louis vuitton handbags
oakley sale
ralph lauren polo shirts
michael kors outlet online
louis vuitton outlet
cheap nhl jerseys
thomas sabo uk
tory burch handbags
true religion outlet
mcm bags
air max 2015
nfl jerseys
lebron james shoes
converse all star
air force 1 shoes
puma shoes
tiffany jewelry
links of london
michael kors canada
air jordan concord
ray ban sunglasses
tods outlet
louis vuitton uk
ray ban aviators
ray ban
air force one shoes
nba jerseys
hollister clothing
kobe bryants shoes
herve leger dresses
cheap oakley sunglasses
ghd
abercrombie and fitch
jordan 4
20150407maoqiuyun

oakleyses said...

ugg boots, oakley sunglasses, replica watches, ugg boots, nike air max, cheap oakley sunglasses, nike free, michael kors outlet, polo ralph lauren outlet, longchamp outlet, jordan shoes, longchamp, ray ban sunglasses, michael kors outlet, prada handbags, ugg boots, oakley sunglasses, chanel handbags, uggs on sale, oakley sunglasses, polo ralph lauren outlet, christian louboutin outlet, ray ban sunglasses, burberry outlet online, michael kors outlet, louboutin outlet, ugg boots, louboutin shoes, michael kors outlet, louis vuitton, nike air max, ray ban sunglasses, prada outlet, louis vuitton, louboutin, oakley sunglasses, tiffany jewelry, louis vuitton outlet, burberry, kate spade outlet, louis vuitton outlet, nike outlet, tory burch outlet

oakleyses said...

michael kors, oakley pas cher, kate spade handbags, ralph lauren uk, ralph lauren pas cher, north face, michael kors, michael kors, burberry, hogan, hollister pas cher, nike roshe, sac guess, ray ban pas cher, ray ban uk, coach outlet, true religion outlet, air force, coach purses, nike roshe run, lululemon, coach factory outlet, coach outlet, timberland, true religion jeans, vanessa bruno, nike blazer, nike free, nike air max, hollister, new balance pas cher, vans pas cher, nike free run uk, nike air max, lacoste pas cher, louboutin pas cher, air jordan pas cher, michael kors, sac longchamp, north face, true religion jeans, abercrombie and fitch, tn pas cher, air max, longchamp pas cher, true religion jeans, converse pas cher, mulberry, hermes, nike air max

oakleyses said...

wedding dresses, mac cosmetics, new balance, ralph lauren, beats by dre, bottega veneta, celine handbags, oakley, nike roshe, north face outlet, nike trainers, giuseppe zanotti, longchamp, iphone 6 cases, abercrombie and fitch, jimmy choo shoes, iphone cases, chi flat iron, p90x workout, iphone 6s cases, nike huarache, baseball bats, soccer shoes, instyler, timberland boots, hollister, iphone 6s plus cases, nike air max, vans shoes, valentino shoes, nfl jerseys, iphone 6 plus cases, lululemon, soccer jerseys, ghd, mont blanc, hollister, babyliss, louboutin, s5 cases, insanity workout, asics running shoes, reebok shoes, birkin bag, ferragamo shoes, herve leger, mcm handbags, ipad cases, north face outlet, iphone 5s cases

oakleyses said...

pandora charms, ugg,ugg australia,ugg italia, moncler, ugg pas cher, moncler outlet, vans, thomas sabo, canada goose, barbour, bottes ugg, louis vuitton, moncler, karen millen, hollister, marc jacobs, wedding dresses, canada goose outlet, moncler, pandora charms, ray ban, louis vuitton, montre pas cher, canada goose, supra shoes, louis vuitton, barbour jackets, ugg boots uk, toms shoes, moncler, converse outlet, moncler, juicy couture outlet, pandora jewelry, sac louis vuitton pas cher, doudoune canada goose, converse, replica watches, nike air max, lancel, canada goose, coach outlet, pandora jewelry, juicy couture outlet, moncler, doke gabbana outlet, ugg,uggs,uggs canada, canada goose outlet, links of london, canada goose, gucci, moncler

Taragp71 Rayebp93 said...

Coach Outlet
Cheap Coach Outlet
Oakley Outlet Online
michael kors outlet online
Oakeyley Sunglasses Wholesale
true religion outlet store
Oakley Sunglasses
Cheap Oakley Sunglasses
fitflops sale
michael kors outlet online
cheap oakleys
Oakley Outlet Stores
Coach Outlet Factory
oakley sunglasses
Louis Vuitton Handbags
fitflop sandals
Oakley Sunglasses
ray ban sunglasses
michael kors outlet
toms outlet store
Jordans For Cheap
true religion jeans
Michael Kors Purse
Cheap Uggs
Oakley Store
Michael Kors Handbags
Michael Kors Bags
Cheap Air Jordan
Cheap Oakley Sunglasses
cheap oakley sunglasses

chenlina said...

chenlina20151210
michael kors handbags
coach factory outlet
michael kors uk
louis vuitton
air max 95
toms shoes
mont blanc legend
hollister
kobe 9
coach factory outlet
cheap air max
gucci outlet
uggs outlet
polo ralph lauren
michaek kors outlet
louis vuitton handbags
louis vuitton
gucci shoes
canada goose jackets
jordan retro 11
christian louboutin
ugg outlet
ray ban sunglasses outlet
michael kors outlet
marc jacobs handbags
michael kors outlet
ray ban sunglasses outlet
longchamp outlet
ugg boots
hollister co
louboutin pas cher
pandora outlet
canada goose outlet
uggs outlet
ugg boots
swarovski outlet
abercrombie
canada goose outlet
abercrombie kids
ray bans
as