8/16/11

Inside the Machine: Operations & Opportunities (Part 8)

The Operations and Opportunities series will posted on Tuesdays Wednesdays, and Thursdays through the month of August 2011. A number of operational issues will be addressed in the blog. For more detail, depth or individual information and answers, please contact Soltys, Inc. Comments and questions are welcome. We will post answers and responses.
In the past two weeks, we have talked a bit about the operational machine of a company, then last week we focused on KPI’s which indicate performance and health. This week, we will look inside the machine.

If the machine is to run at optimum performance, all gears must mesh, synced to turn the next process in the machinery. All KPI indicators must be showing green. Everything is connected, nothing is isolated. While working in business development with SAP software integrators, as COO for a holding company over 159 companies, and in my consulting work with franchisors and brokerages, I have had the opportunity to see business operational machines at peak functionality and many whose gears were never designed to mesh. In each case the strength of the leadership was obvious. Those who had taken the time to design for function, process and results produced the most money. Those who started the machine based on their individual strength and then became a part of the machinery rarely realized a return much greater than the contributions of their individual efforts. In many cases, they were actually not only supporting the machine but worked so hard that all other malfunctions were hidden.

Just like many industries, most of the real estate brokerage industry needs to retool and work to build the machine that will produce the desired results of the business. So where do you start?

First, create a business map of your current business. This can be a fairly simple drawing to conceptualize the key elements. Each process should have revenue and profit as a destination. In some cases, it is easiest to work backwards from the destination. Usually the starting point of each process is driven by an identified need, opportunity or lifestyle preference. These are the raw elements fed into the machine.

Second, look at the potential for each opportunity on the map, does it meet process in a junction where the opportunity can be realized and maximized? Does this create a separate map or add a branch to the map you are working on for your company. If your company is an enterprise, it will be on the main map. If any process creates a new map, it is not integrated. Control may be lost and/or optimization potentially compromised.

Does the map show you your business and the path opportunities must travel to reach a destination? This is the design of your current machine. This is a basic view inside your business machine. When you look at the simple drawing, you see points where the process is challenged. In most cases, these points are related to people.

People are the fuel and lubricant for business machines. Fuel and lubricant must optimize the machine and are not the machine. People come and go, they change as they gain experience, age, have changed needs or desires but the machine remains. Having a business machine that will work regardless of specific people is a business that can be sold, retooled as needed and is business by design. People associated with those businesses feel the power of the machine, want to be a part of the fuel that drives the machine and appreciate the lubrication that management brings. Most importantly, the results are worthy and fuel regeneration of effort.
When we look inside the machine, we should see people fueling process, management providing the lubrication for smooth and optimized operation and leadership as the architect of the business machine, tweaking and retooling as needed.

If your look inside your own machine and business map did not show the picture you wanted, most likely, your machine is defined by people rather than process.

6 comments:

oakleyses said...

prada outlet, kate spade outlet online, coach outlet, burberry outlet online, longchamp outlet, longchamp outlet online, nike outlet, jordan shoes, ray ban outlet, oakley vault, tiffany jewelry, louis vuitton outlet, tiffany and co jewelry, ray ban sunglasses, gucci handbags, christian louboutin, michael kors outlet store, longchamp handbags, christian louboutin shoes, polo ralph lauren outlet, nike air max, coach outlet store online, michael kors outlet online, louis vuitton outlet online, prada handbags, louis vuitton handbags, coach outlet, tory burch outlet online, michael kors outlet online, louis vuitton, chanel handbags, true religion, cheap oakley sunglasses, louis vuitton outlet, michael kors outlet online, red bottom shoes, michael kors handbags, nike free, christian louboutin outlet, michael kors outlet, polo ralph lauren, kate spade outlet, coach purses, nike air max, burberry outlet online, true religion outlet, oakley sunglasses

oakleyses said...

ralph lauren pas cher, air max pas cher, hermes pas cher, longchamp, ralph lauren, longchamp pas cher, louis vuitton uk, ray ban pas cher, nike air max, nike roshe, vans pas cher, nike free pas cher, sac michael kors, scarpe hogan, hollister, abercrombie and fitch, converse pas cher, lacoste pas cher, sac vanessa bruno, nike roshe run, burberry pas cher, chaussure louboutin, north face pas cher, true religion outlet, air jordan, north face, louis vuitton, louis vuitton pas cher, mulberry, timberland, nike air max, oakley pas cher, hollister, tn pas cher, ray ban uk, nike blazer pas cher, guess pas cher, nike air force, lululemon, air max, true religion jeans, michael kors uk, barbour, new balance pas cher, michael kors canada, sac louis vuitton, nike free

oakleyses said...

north face jackets, reebok shoes, ugg, nike huarache, uggs on sale, ugg soldes, celine handbags, north face jackets, giuseppe zanotti, marc jacobs outlet, ugg outlet, uggs outlet, replica watches, birkin bag, bottega veneta, ghd, vans outlet, soccer jerseys, babyliss, canada goose outlet, mont blanc pens, asics shoes, insanity workout, canada goose outlet, canada goose outlet, nike trainers, nike roshe, ugg boots, lululemon outlet, canada goose, longchamp, soccer shoes, ferragamo shoes, chi flat iron, mac cosmetics, wedding dresses, ugg boots clearance, valentino shoes, instyler ionic styler, jimmy choo shoes, herve leger, nfl jerseys, beats headphones, abercrombie and fitch, mcm handbags, hollister, new balance outlet, uggs outlet, p90x workout

oakleyses said...

nike air max, montre femme, vans, hollister clothing, toms outlet, canada goose, swarovski jewelry, moncler, iphone 6 case, pandora charms, canada goose, gucci, uggs canada, ray ban, moncler, timberland shoes, karen millen, thomas sabo uk, converse, pandora uk, converse shoes, parajumpers outlet, lancel, moncler, coach outlet, moncler outlet, louboutin, moncler, supra shoes, ugg, links of london uk, baseball bats, moncler, oakley, louis vuitton canada, air max, pandora jewelry, hollister canada, swarovski uk, hollister, juicy couture outlet, juicy couture outlet, moncler outlet, replica watches, ralph lauren, wedding dress, canada goose pas cher, canada goose

xumeiqing said...

20161109meiqing
ugg boots canada
cheap oakleys
adidas outlet
christian louboutin
louis vuitton outlet
ralph lauren outlet
michael kors purses
levis jeans
cheap ray ban sunglasses
nike shoes

chenmeinv0 said...

ugg boots
moncler coats
nike air max pas cher
bengals jerseys
louis vuitton outlet online
louis vuitton bags
hollister outlet
canada goose sale
tod's shoes online
cheap oakley sunglasses
2016.12.8xukaimin