House of Antiquities: Operations & Opportunities (Part 9)

The Operations and Opportunities series will posted on Tuesdays Wednesdays, and Thursdays through the month of August 2011. A number of operational issues will be addressed in the blog. For more detail, depth or individual information and answers, please contact Soltys, Inc. Comments and questions are welcome. We will post answers and responses.

Businesses that have been established for a number of years have, in most cases, cluttered their machine with relics from the House of Antiquities. These are practices and processes which may no longer be needed or in many cases actually slow down the machine because they are still in use. It is the job of leadership to optimize the business machine. In many cases this is not easy.

Recently while visiting a client and looking at their operational machine, we found a number of areas where optimization could have had a real impact on the company and potentially the bottom line. Yes, there was some older equipment that was still taking up space, like the fax machines in spite of the fact that all faxes now come via email in a digital format. Managers in some cases reviewed the electronic transaction files while others seemed to find comfort in stacks of paper files on their desks. When questions were asked in the accounting department, more often than not, queries and challenges alike were met with the statement – “Well that’s how we have always done it.”

It is one thing to accent the processes with individual style or expression, it is another when the individual’s impact totally changes or interrupts the processes. Gaining optimization means implementing efficiencies and consistency of process and really brings the advantage of personalization, especially in the areas that are not process driven such as relationships.

If we were to look at the recruiting part of the machine alone, the processes should:
  • Identify company and office needs
  • Identify prospects
  • Quantify risks and benefits
  • Process prospects who become candidates through the pipeline
  • Ensure that key events, items delivered and reminders are generated on a timely basis
  • Deliver reporting
  • Retain and associate communications with all parties as required
  • Ensure that once recruited, the onboarding and processes of integration are initiated.
If a manager or leader were to use the machine as a tool to their advantage, the benefit would be realized.

In our House of Antiquities, the owner was observed going through accountability reviews with the managers for recruiting. While the options were certainly in place for the business machine to deliver the information needed for the meeting, the managers had not used the tools. Consequently, there was no visibility to the real pipeline. The meeting was not very productive as the managers delivered a number of excuses for the lack of recruiting activity, including:
  • No time
  • Still working with candidates who have the right profile but have little need to move
  • No one they want in the market
  • Don’t feel competitive…

I am sure you get the picture. This was not the first such meeting or the last. While the managers should have been the lubricant for the machine, using their people skills and relationships, instead, they avoided the processes and had little to show for their efforts. They probably were also working 2 – 3 times as hard as they needed to by not letting processes work for them.

The really amazing part is that even though the owner knows exactly what they need to do in each case to optimize the machine, they do not. In most cases it is non-action driven by fear or complacency.

The owner as leader needs to step up to the job of optimizing the machine. It does not have to be all at once and does not mean a full retooling. It does start with the people in leadership modeling and using the machine. The House of Antiquities will slow down and in many cases lose opportunity. Putting the House of Antiquities into a museum must be by plan with time to implement changes. It does not take long before the value of the retooled machine erases the desire for the old ways. Kind of like the thought of hauling around MLS books and navigating with maps.


oakleyses said...

prada outlet, kate spade outlet online, coach outlet, burberry outlet online, longchamp outlet, longchamp outlet online, nike outlet, jordan shoes, ray ban outlet, oakley vault, tiffany jewelry, louis vuitton outlet, tiffany and co jewelry, ray ban sunglasses, gucci handbags, christian louboutin, michael kors outlet store, longchamp handbags, christian louboutin shoes, polo ralph lauren outlet, nike air max, coach outlet store online, michael kors outlet online, louis vuitton outlet online, prada handbags, louis vuitton handbags, coach outlet, tory burch outlet online, michael kors outlet online, louis vuitton, chanel handbags, true religion, cheap oakley sunglasses, louis vuitton outlet, michael kors outlet online, red bottom shoes, michael kors handbags, nike free, christian louboutin outlet, michael kors outlet, polo ralph lauren, kate spade outlet, coach purses, nike air max, burberry outlet online, true religion outlet, oakley sunglasses

oakleyses said...

north face jackets, reebok shoes, ugg, nike huarache, uggs on sale, ugg soldes, celine handbags, north face jackets, giuseppe zanotti, marc jacobs outlet, ugg outlet, uggs outlet, replica watches, birkin bag, bottega veneta, ghd, vans outlet, soccer jerseys, babyliss, canada goose outlet, mont blanc pens, asics shoes, insanity workout, canada goose outlet, canada goose outlet, nike trainers, nike roshe, ugg boots, lululemon outlet, canada goose, longchamp, soccer shoes, ferragamo shoes, chi flat iron, mac cosmetics, wedding dresses, ugg boots clearance, valentino shoes, instyler ionic styler, jimmy choo shoes, herve leger, nfl jerseys, beats headphones, abercrombie and fitch, mcm handbags, hollister, new balance outlet, uggs outlet, p90x workout

oakleyses said...

nike air max, montre femme, vans, hollister clothing, toms outlet, canada goose, swarovski jewelry, moncler, iphone 6 case, pandora charms, canada goose, gucci, uggs canada, ray ban, moncler, timberland shoes, karen millen, thomas sabo uk, converse, pandora uk, converse shoes, parajumpers outlet, lancel, moncler, coach outlet, moncler outlet, louboutin, moncler, supra shoes, ugg, links of london uk, baseball bats, moncler, oakley, louis vuitton canada, air max, pandora jewelry, hollister canada, swarovski uk, hollister, juicy couture outlet, juicy couture outlet, moncler outlet, replica watches, ralph lauren, wedding dress, canada goose pas cher, canada goose

raybanoutlet001 said...

air max thea
tiffany and co outlet
adidas yeezy uk
cheap air jordans
oakley sunglasses
cheap nfl jerseys
yeezy shoes
cheap air jordan
michael kors uk
true religion jeans
michael kors handbags
yeezy sneakers
oakley sunglasses
kobe bryant shoes
nike polo
air max thea
michael kors factory outlet
adidas yeezy boost
yeezy boost 350
nike huarache
tiffany online
cheap oakleys
links of london
nike roshe run
cheap air jordan
nike air zoom pegasus 32
ralph lauren online
tiffany and co uk
ray ban sunglasses
true religion jeans

chenmeinv0 said...

adidas yeezy 350 boost
hermes handbags
uggs on sale
cheap ray bans
ray ban sunglasses outlet
coach outlet online
oakley sunglasses outlet
cheap ray ban sunglasses
michael kors outlet online sale
coach outlet store online clearances

xumeiqing said...

coach outlet
converse outlet
christian louboutin outlet
ugg australia
ugg outlet
michael kors bags
the north face
longchamp handbags
ray ban sunglasses
coach outlet store online clearances