Considerations you now have to weigh include:
- How you reduce your physical footprint without looking like you are downsizing?
- How do you maintain the level of service the communities you serve have come to know and expect from you?
- How do you transition from your current structure to an Internet driven and dependent business?
- How do you and your leadership team make the necessary changes to grow and develop a culture that is not housed in a traditional facility.
- What tasks can be done via a “click” that now require human interaction?
- How do you make the shifts necessary to lead the changes required and not feel a loss of control and status?
It brings wonderful opportunities and efficiencies that many traditional businesses could not achieve without a significant investment in people and resources. The “click” is the new beginning of a relationship with your customers, your associates and your business future. It is not going away but increasing in use. Incorporating the “click” into your business is the opportunity to rebirth businesses that have become stale, compete on a new level and, perhaps most of all, open the doors to a greatly expanded customer group and set of preferences.
Beginning next week we will be posting a series dedicated to embracing and leveraging changes in both structural and cyclical in business. Several whitepapers will be made available by request. “Like” our company on Facebook as another way to see our current whitepapers and other offerings.